MN
Mayenziwe N

1 reviews | Active since Mar 2014

27 Jun 2015, 03:58

Dissatisfied, Disappointed

Here I am trying to get a loan. First day I went I was told that I must bring a letter from South African ***** Prevention Agency because I was once a victim of *****. I came the following day or two the the lady assisting me scanned and emailed it to forensics. When I returned forensics has not rep**** and they are not answering the phone. I went back again tried to phone forensics again which gave us a go ahead with loan application. After so much time wasting I was told the the system is not giving me any loan its just R0.00. I have never been blacklisted or skipped any of my accounts payment. Something is wrong with your system.

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Jun 2015, 08:31
Official
Hello mayenzy,

I acknowledge your posting, and have referred it to Nazeemah de Vries for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank