Dissatisfied Customer

I am writing this review with a heavy heart as i look like a ***** in the family.

On the 21st of September a member of the family member sent me money (R10 000) by cash deposit at an ATM for the funeral and something happened with the machine while she was depositing, she then made the bank aware and they helped and promised that the money will be in my bank account within 48 hours and it was so but then something strange happened, they (Capitec) took the money back with the reference "Deposit Correction" which then charged me R140 for the "Correction" and a further R0.30 for the sms. We have been calling and going to the branch every week after that but we are always told that its been escalated to a certain team leader who will call me asap, same answer every time. Today i called and got the guy by the name Victor and he tried but could only do so much in his position, so the matter was again escalated. I look like i used the money for my private things to my family, i help help.