Dissatisfied Customer

I have absolutely no problem with Capitec Bank as a company this complaint is merely about my dissatisfaction with the level of service I received from an agent in the Collections department.

Her name was Vuyo Ncedani (Not certain about the spelling for her surname).

I had previously spoken to an agent in the same department who had explained to me that they would contact me frequently to check my employment status as I had accounts in arrears and I understood why I would receive the call. However, this agent was extremely rude. When she asked for me she sounded tired and annoyed with having to speak to me and when I asked her questions regarding how my previous conversations were recorded she was rude and interrupted me while I was speaking almost shouting at me for asking her questions. She sounded very irritated by my wanting to know what information about my previous interactions was stored on their system.

I was very displeased with the way my query was handled by this specific agent.