Dissatisfied Client

logged the case with Capitec call centre on the 28/06/2019 for the R1400.00 that was never dispense at the ATM they took all the details, did a follow up last week on twitter no feedback was provided. today call the call centre they advised that the case was done and closed without them giving me feedback. They Agent advise that the case was rejected by no one updated me, ask the agent to agent to send me the proof from their investigation, agent promised that the she will forward the email to the investigator that was dealing with my case. all i want is a proof that the money was dispense from the ATM.