NH
Naledi H

1 reviews | Active since Jul 2025

17 Jul 2025, 16:51

Dissatisfied Capitec Bank Client

I’m writing this review disgusted as a capitec bank client.I have been a capitec client ever since i can remember.Recently I won on betway and as soon as the money reflected on my account capitec closed my account in suspicion of ***** and I understood as it was a large amount of cash but then recently my mother passed away and when i claimed on capitec as i had a funeral plan with them they closed my account again and I was asked to prove where do i receive cash from…I dont understand because the money that now reflects on my bank account is directly from their funeral plan…Its been 4 days today since they closed my account and now i just came from the branch again and im told to wait till next week and mind you my children do not have food now im supposed to beg and borrow whilst i have money in my bank account…..I’m fed up and tomorrow im going to consult a lawyer regarding this matter as this bank is giving me unnecessary stress and my family is now suffering due to their incompetence

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Jul 2025, 18:41
Official
Good day Naledi, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec