Dissatisfied and angry client

Good day, this review is in regards to the utterly disappointing and terrible service provided by Capitec Bank staff members. I had been to Capitec Bank (Monty Naicker Rd,Durban) where was I to move over from another bank, I had consulted a lady by the of name Kim Randll who was further to assist me with moving over a debit from my previous bank and putting a stop order on two other debits going off the account. To my dismay this was not carried out by the consultant Kim as I received notification after 4 months from my previous bank informing me that my account with them is in arrears due to the negligence from the Capitec staff. I now have to make financial transactions to my previous bank who has also informed me that legal action will be taken further for those failed debits which is a strain to my pocket. If my previous bank decides to take legal action then the consultant and Capitec branch will also be involved as I am not willing to let this matter against them go as they are responsible in every way. I have been to another Capitec bank branch (Anton Lembede St,Durban) where I had spoken to the manager regarding this issue who then tried to assist me by sending an email to the branch in question. A few days later I was contacted by the branch manager where the incident occurred to explain what had happened. The branch manager Tevin had informed me that he has sent the bank statements for investigation. After 2 weeks of not hearing back from them I had contacted the branch to find out if there is any improvement in resolving the matter but the branch manager Tevin had informed me that the consulted Kim Randll did not agree to closing the account,stopping debit orders or moving the debit that was initially discussed with her when I had been to the bank a few months ago, the consulted also accused by of lying which is completely inappropriate as she was *********** and could not carry out her job description accordingly. The branch manager Tevin who was handling the matter was not only of no help to me but with *********ly behaviour and rudeness advised me that if I am not happy with the service from them that I should escalate the issue on my own to high authorities. In doing so the matter was escalated to Client Care for Capitec however the issue has taken days to be escalated further as the email was only read by Client Care consulted on the 21/11/2019 but the email was sent on the 13/11/2019. The issue was then escalated to the Central Conversions Admin Department but no haste whatsoever. The Capitec Client Care was not anymore professional than walking into the branch has I received an email stating they could not find my profile on their system with my card and ID number being with them for -+ 5 years. The level of unprofessionalism that is carried out within their levels of management is appalling. Till date the matter seems far from being resolved has this is not only putting me in a financial inconvenience but also affecting my work as I am required to take time off work to visit the branch where they seem to be less and less competent in their jobs.