Dissatisfied

I wanted to update my surname to my married surname and was told "NO" I needed a new ID in my married surname - due to covid 19 I have not yet received my new ID in my married name. This was for a my payment for UIF as they would only pay me if the UI.28 form was completed in my married surname. I then went to another financial institution where i used to bank and still had a profile, then without any hesitation they change my surname to my married surname so now I will be making use of that institution rather. Im very disappointed in Capitec as I just supp**** the other institution with my marriage certification and old ID book.