NR
Nontando R
1 reviews | Active since Jun 2018
20 Aug 2019, 14:58
dissatisfied
my parents are still waiting for feedback from capitec .They called once and said they investigating it's a month now yet they still investigating ..its really frustrating because you ca not contact anyone ..the number that called us is not going through..
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Replies (2)
Capitec Bank's replyOfficial
20 Aug 2019, 15:17Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply20 Aug 2019, 15:17
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
13 Sept 2019, 09:48Hi Nontando
Thank you for bringing this matter to our attention.
We have advised your parents that this matter has been concluded previously and an outcome has been provided. As a result this matter is considered closed.
Kind regards
Capitec Bank
Thank you for bringing this matter to our attention.
We have advised your parents that this matter has been concluded previously and an outcome has been provided. As a result this matter is considered closed.
Kind regards
Capitec Bank
Capitec Bank's reply13 Sept 2019, 09:48
Official
Hi Nontando
Thank you for bringing this matter to our attention.
We have advised your parents that this matter has been concluded previously and an outcome has been provided. As a result this matter is considered closed.
Kind regards
Capitec Bank
Thank you for bringing this matter to our attention.
We have advised your parents that this matter has been concluded previously and an outcome has been provided. As a result this matter is considered closed.
Kind regards
Capitec Bank