DISSATISFACTION WITH THE MANNER IN WHICH MY ATM WITHDRAWAL DISPUTE INCIDENT WAS HANDLED. REFERENCE NO ***1

SUBJECT : DISSATISFACTION WITH THE MANNER IN WHICH MY ATM WITHDRAWAL DISPUTE INCIDENT WAS HANDLED. REFERENCE NO ***1

ON the 7th of April 2020 at about 12h22pm I withdrew an amount of One thousand rand from my Capitec account no *** using Spark mini machine at OK Mini market ATM inside the shop. I was surprised when Atm only dispensed eight hundred rand in two hundred rand notes. I immediately reported the incident to the shop Manager and at the same time. I phoned the merchant capitec bank number on the ATM machine. A lady by the name of Ashley Meje from the Merchant Capitec Bank Call Center assisted me and she promised me that within a short space of time somebody from the investigation Department will contact me however there has been no feedback regarding the above. On the 17th of April 2020 I visited Capitec bank branch in Fochville to make a follow-up about the case. A Consultant namely, Lerato contacted the Head office and spoke to a Natale Melody who told her that my case was closed (REFERENCE NO ***9).

I want to know how possible is it that the case just get closed without the complainant been consulted .No one from Capitec Head office ever contacted me relating to my dispute as i have witnesses from the shop including CCTV cameras. I felt that i have been unfairly treated and I need further investigation into this matter and my involvement .