Dissatisfaction with Capitec Bank

I would like to share my dissatisfaction with Capite Bank. On 2024-04-12 at about 18:16 I visited Capitec ATM at the Bank at Aliwal North. I firstly transferred R1000.00 from My Flexi savings account to savings account then went to the ATM. I inserted my Card to ATM and put PIN the machine didn't gave me a option of amount instead it asked me to put ten number which was appearing on the screen with the letter C. I immidiately canceled the whole transaction then wait for my Card. Whiles waiting for the Card I received a message from my phone saying that I have withdrawn R4000.00 from my Flexi account. I didn't withdraw any money I stopped my and the ATM didn't gave my card back immediately report the matter to Capitec customer service I was told to go the Police Station and lay a charge and visit the Branch next day. I did open a case docket as per cas:65/04/2024. I did visited the Capitec Branch at Aliwal North and I was given a Ref: #***. Later on I received a message from the Bank saying query has been declined cause the has been withdrawn from the ATM. I'm angry and devastated cause my money in Flexi account if I want to access it I must transfer to savings account but these people they just access it without my consent. I feel like I have been ****** by the Bank