Dissatisfaction at its highest- POOR SERVICE AT CAPITEC

My husband and I have app**** for credit on the 14/11/2022. All verification has been done and we were expecting some feedback,however I decided to give them a call to find out what’s been happening with the status of our application. This was 6 tries later on hold for no less than 12 min on hold only to find out that it was put through to the wrong department and needed to be verified by another .

With no feedback on what’s happening we’ve waited patiently and only chose Capitec cause we bank with them . There has never been a pleasant time with Capitec . Full of disappointment and dissatisfaction repeatedly. Now we’re told we have to wait another 2 weeks to get that sorted out yet the issue was created on their side by not getting it verified by the correct department.

Can anyone please recommend a bank that could assist much quicker . Capitec should really re consider their plans on making their clients their no1 priority.

Disgusting service!