DISSATISFACTION AND FRUSTRATIONS WITH CAPITEC SERVICE!!! To say I am Furious is an understatement!

I am writing to express my extreme dissatisfaction and frustration with the service I've received from Capitec bank. On Friday, I discovered that my account had been blocked when a transaction was declined during Christmas shopping with my family. This was shocking, as I had just deposited funds from my FNB business account.

To make matters worse, a significant transaction of R85,000 to a service provider was also affected, and their account was blocked. This has caused immense inconvenience to this service provider’s family, my family and me, particularly during the festive season. We had plans to travel to Limpopo on Friday, which were disrupted due to the blockage.

I am appalled that there was no communication from this bank to inform me of the blockage or to verify if I was a victim of ****s or *****ulent transactions. Instead, I've had to call their *********** customer service every day to try to get an explanation. “We are not sure when this will be resolved” STUPID!!!

This is not the first time I've made transactions of over R150000 so I'm baffled as to why my account was blocked now. With Christmas just two days away, this bank's incompetence has caused significant distress to my family and me.

I am extremely disappointed in the level of service I've received, and I have lost all confidence in Capitec Bank. As a result, I am closing my savings account and taking my business elsewhere. Nedbank will do a better job than them!!!!