Dissatisfaction and extreme anger at how Capitec is handling my complaint

I am Luyanda Tobi, am a client of Capitec. On 27 January 2020, I erroneously transferred an amount of R1000 via my cellphone app to a cellphone number ***. The number was previously used by your client Anele Sithonga, however, I learnt after transferring the money that Anele's number had changed. I visited the Bellville branch and reported the matter, as well as called the call centre and reported same requesting Capitec to reverse the money either to my bank account or forward it to the correct person.

Now, the money is still sitting in the incorrect account, and for some reason, Capitec cannot get hold of the person. According to client services consultants, one of them being Kateko Nobela, I was told there is nothing that can be done to assist me if Capitec cannot get hold of the client where the money is, as they need to get the approval of that person to reverse the amount back into my account. It looks like the cellphone number is not active, so I have no idea how Capitec will get hold of the person as they claim they have no other means of communicating with their client, very suspicious for a bank to have a client that they cannot get hold of.

Finally, I am told that the best way to claim my money back would be to go to a small claims court and lodge a case (against whom?). I have lost all confidence in Capitec.

I am urging you to resolve this issue and refund my money back into my bank account as a matter of urgency. RegardsLuyanda Tobi