Dissatisfaction again😡😡😡😡

I have made a wrong transaction on 29th November 09H20 to a capitec client R1000. I called capitec ever since but no respond from the time I noticedthat I made a mistake. Due 2 work I was only off on Monday & I went to the branch they were closed because of public holiday. Yesterday I called again no response or they will transfer me to the next consultant. Today I called again I got a consultant that said they won't be able to help me reverse the money or do anything about that. I called that lady I send money by mistake she denied about the money she received. The consultant said that lady withdraw that money yesterday R900. That lady said why did they go through her account without her permission then she hung up. So if this lady is a capitec client like me why can't they take money from her account & pay back my money or call her rather. I am disappointed this is the second time this has happened. They say I must open the case at police station there's nothing they can do to help me. Worse of things is that they told me that this is not a ***** the matter should go to small court. I feel so disappointed 😞 & sad @ the same time. Capitec doesn't know how to handle serious matters.