Dissatified with their Poor / No good Services

I deposit money into my husbands account at the Capitec Atm in Atlantis last week ; 26/05. Transaction was completed and while I waited for my receipt the machine just went dead. I entered the branch to inform them, and I was assisted by a consultant who phoned one of the "other" departments. I was given an incident nr and was advised that I had to wait 21days for my query to be resolved. I got upset and ask why I must wait that long for my own money. She told me that this ( cash deposit machine)is still new and that's why I have to wait for the turn around time of 21days. I refused to accept that and was advised to phone their customer services centre. I phoned 2 days later and was advised that "unfortunately " they're still busy with my investigation, upon which I asked why so long, as I worked in a bank before and clients money was refunded within 2-3 days time. I was again advised of the "newness of the Atm". My question immediately was why Capitec cant refund me and then continue with their investigation; as they certainly not a poor bank. I was ask to wait for 21days. I then left a message on their fb page about their poor services. Got a response back saying that they're still busy with the investigation and will be updated accordingly. Since my visit to the branch I did not hear from Capitec. After even phoning their "customer services" still no phone call or sms. I had to enquire myself. To me this is clear that they don't give a damn about their current customers. They're bragging and boasting about their growing database and not looking after their customers. Today; 9 days later; still no word from Capitec. #CapitecMustFall