Dissappointed - claim to be lodged at OBS

I'm deeply dissappointed in Capitec's committent to assist me as their client of almost a decade!

I've always trusted them and advertised their commitment loudly but when I need their help the most, "the system" just would not let them.

After a phone call from Capitec in which I was confirmed as credible for a personal loan of a spesific amount, I was asked to go into a branch and submit documents in order to secure the loan.

At the branch "the system" indicated otherwise and the staff member apologized that "they system" will not allow them to authorize the loan.

I will most definitely also lay a complaint at the OBS as Capitec is lacking in their responsibility to me as their client.