DISSAPPOINTED BY CAPITEC CLIENT SERVICE
Getting fixed saving release when the account holder terminal sick and unable to visit the branch is a night mare! The call centre expect you to use skype, while no one can assist you with the app. For the first time in my life I am very very dissappointed in Capitec Client Service as I feel that I am not receiving any service. Especially now when time is limited.
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Capitec Bank's replyOfficial
09 May 2019, 15:28I acknowledge your posting, and have referred it to Kim Simons for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply09 May 2019, 15:28
Official
I acknowledge your posting, and have referred it to Kim Simons for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank