Dissappointed at Capitec Bank

I have a loan and credit card with Capitec that deduct from my account that is a different bank so in October 2021 I changed that bank and joined another bank and went to notify Capitec of my new details . I was informed the money needs to first bounce from my old account before they can take details of the new account. That on it own shocked me cause I had never missed a payment on any of these account but was about to pay late because according to them the system cannot be updated until it goes to the old bank and not receive payment.

Anyways in that month I had to make a manual payment . I then submitted my new account details in the beginning of November 2021 but again their system could not accept my new account and I was told the matter will be transfered to their IT department and they will contact me of which never happened until payment was due again . I had to make a manual payment after the due date and after received countless messages of unpaid loans as if I was not able to pay for this loan.

I called this morning to ask if the IT department has sorted my issue as it is December 2021 and I will be going on holidays. The lady informed me that the IT is still working on the matter. It been 2 months of me running after Capitec bank just so I pay my accounts. What kind of bank that cannot assist it clients or even call to give me feedback on the matter . I am always the one that making the calls . I am very dissappointed at Capitec Bank