Dissaponted Customer

Dear Capitec Bank,

I am writing to express my disappointment and concern regarding an unauthorized debit on my account by Bidvest Insurance. The money was deducted without my authorization or consent.

I reported this transaction to your customer service department, but unfortunately, the issue has not been resolved and the money has not been refunded.

I kindly request that this matter be urgently investigated and that the deducted amount be refunded to my account. I also request confirmation that such unauthorized transactions will be prevented in the future.

Your prompt attention to this matter will be greatly appreciated.

Kind regards, Khumbudzo Mbengwa ***