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JG
Joan G

1 reviews | Active since Nov 2021

30 Nov 2022, 00:16

Dissapointment for being a Capitec client for so long

People get ****mend by ******** with Capitec accounts. Capitec works with fingerprints but still people get ****mend. After depositing money by Atm and not recieving a slip I was just told the atm doesn't have paper. Filling a case of the insident what happened they said it will take 14- 21 days to recieved the outcome of the case. After 21 days I contacted them just to hear the case is closed. R14000 we have lost with no one to take the responsibility not even Capitec bank who open bank accounts for ********. Then again it makes one think why do 90% of the ******** going on is Capitec bank involved in. My partner who use Capitec for more than 15yrs also feels that he waisted his time on a bank that doesn't meet up to his expectations. Capitec you let people down

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Replies (2)
Capitec Bank
Capitec Bank's reply30 Nov 2022, 06:54
Official
Good day  Joan Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
JG
Joan G's update15 Dec 2022, 14:08
Reviewer Update
Capitec finally contacted us with the outcome of the case that they will not refund us because the money was allready withdrawn from the account that we paid it in. If you google cases that is scanned you will see that you have a certain time to report a ****. We have reported this in less that 24hours from the time that the money was deposited. So actually if you look at it now the time frame they stated there and what it is in the real world is a big difference cause there will be no time frame. The time frame will depent on the ******** withdrawn time. This makes it clear that eventhough you need proof of residence, payslip id and what ever its still easy for anybody to open a bank account and the sadest thing of all is that we saw on facebook that this ******** is still fun tioning the **** on facebook and the best part is they still use the same damn phone numbers. So much for a case that is reported at the SAPS and that took a bank almost 2 months to investigate. There is no way for us to win in South Africa