Dissapointment and Anger. Pushed around by Agents

I was ****med through my capitec account and Capitec closed my account because a *****ulent bank account was used to deposit money into my account after I paid R3000 and R1710/40 with hope of getting money back with 30% as they promised not knowing they are ****ming me. Now i can't access the account and logged ticket and was told to wait 7days after submitting documents. After 7 days I was told to wait another 5 days. Everytime I call for feedback no one has an answer or what to do. Not sure if I'm calling same ****mers who took my money and sent me **** money. My life is on hold because of balance not released. No sense of emergency or customer protection. Please open my account already. No one knows the ***** or forensic working hours they just put through to listen to music.

Angry and dissapointed customer