Dissapointingly Simplifying Banking Capitec

good morning

So, i'ts been a year that has passed by that i accidently deposited money into a wrong account via Capitec's cell phone banking app. I accidently switched the last two digits of the phone number that i was supposed to transfer too. emediatly after realising what i did (within two hours time) i went into the bank @ Blueroute Mall. I explained to the bank teller what happened, they descovered that i deposited the money into a dorment account and the account holders phone is also going straight to voicemail. they send me to get an affidavit, i did, but did not get my money back, i have spent so much time going back and forth trying to get it back, but still nothing, I even went to a different branch (Liberty Promenade Mall) they did the very same thing. Told me the morney is laying in a dorment account. What irritated me, they could see i deposited it in, i showed them how i switched the last digits, the money is in a dorment account. But they still couldn't reverse that transaction. they told me if i was at a bigger bank, then they could've helped me, SO THAT IS WHY I SWTCHED TO FNB. so, guys, please be carefull with Capitec, they are seriously not simplifying banking.