Dissapointing Service at the branch

I am highly with the service I’ve been receiving from Capitec Constantia Kloof (Checkers Centre), I’ve been there twice on different occasions. the 1st time I was told my proof of residence from my current bank is not good enough(this was late in the afternoon probably after 5pm). Today during lunch hour at about 13:10pm, I was told that my ID looks like it has been glued together, I’ve had the ID since I was 18, I am 32years today and not even once was I ever told that my ID looks like its glued together. This guy I told me that I must go get a new ID or get a passport because they can accept anything else, not drivers licence or an affidavit. This person was just lazy and not helpful at all, hardly 5min later I saw at checkers.