DN
DEE N

1 reviews | Active since Nov 2013

30 Jan 2016, 09:52

Dissapointing service

I arrived at Capitec Bank in Die Hoewes, Jean avenue to make a new card. The coloured lady that eas helping me told me to sit down and that she will call me when a consultant is ready, without giving me a ticket. About four people arrived after me and this lady kept on printing service tickets for them and allocating consultants to them without even explaining anything to me. I decided to go to the mall to get better service. Thank you Capitec Bank Jean Avenue branch for showing me that I am of no value to you!

0
Replies (1)
Capitec Bank
Capitec Bank's reply01 Feb 2016, 09:25
Official
Hello Dilalas01,

Please accept our apologies for the poor service experience you had!

Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank