Dissapointing Service

After waiting a while in the quee for my number to be called , which was initially,the consultant named Silla Neels, helped another lady whom never had a ticket. Upon asking her what is happening as I was nr 043, she informed my cousin that we must get another numer. I asked her how long I must wait and never received a answer from her or maybe it was soft of which i never heard. That was really a bad image for Capitec. And in the times that I have been a customer there have never received such service, very dissapointing.