1 reviews | Active since Apr 2017

05 Nov 2020, 16:47

DISSAPOINTED WITH THEIR SERVICE.

WENT TO THE FOURWAYS MALL CAPITEC BANK WITH MY HUSBAND WANTED TO CANCEL DEBIT ORDER FOR CLIENTELLE. THEY TOLD ME THEY CANT ASSIST US YET ITS HIS ACCOUNT . TOLD US TO GO TO CLIENTELLE OF WHICH WE BEEN TRYING SO HARD ITS OVER 6 MONTHS NOW THEY DONT ANSWER NOR CALL BACK FOR US TO CANCEL THE DEBIT ORDER KEEPS TAKING THE MONEY AND WONT EVEN HELP US AFTER A LONG RUN BECAUSE WE ARE NOT FROM THIS COUNTRY ONLY FIND OUT AFTER THEY SIGNED US THAT THEY **** ABOUT WHERE THEY CAN REACH IN TERMS OF FUNERAL COVER..

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Nov 2020, 09:09
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank