Dissapointed, Scoring Treated unfairly

Item: Capitec Bank
Rating: 1
Author: Izzy D

Cant believe the lack of understanding from the Manager, my application is miss-scored hence the adverse credit outcome... very disappointed and irritated at Capitec... no simplicity experienced, no bank better, no live better. NOTHING - just more frustrations

Helpful (0)

Replies (3)

Izzy D's updateReviewer Update

03 Oct 2018, 14:12

They've even refused to supply me with the scoring documents. As far as I know... the Bank should not deny me such information. ANOTHER FAIL

Izzy D's update03 Oct 2018, 14:12

Reviewer Update

They've even refused to supply me with the scoring documents. As far as I know... the Bank should not deny me such information. ANOTHER FAIL

Capitec Bank's replyOfficial

03 Oct 2018, 14:59

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply03 Oct 2018, 14:59

Official

Complaint Management
Capitec Bank

Izzy D's updateReviewer Update

04 Oct 2018, 17:23

Even your complaints handling is flawed... Why must i call arround... Belos is the text I've just received. Capitec Bank: Good day Mr Dibate please call Wendy with regards to reference Incident ********** 6. Complaint management ********** 719

Izzy D's update04 Oct 2018, 17:23

Reviewer Update