Dissapointed once again

Im honestly sick of Capitec now ,error after after error

I had called in to make arrangements last week for R2000 and after the lady read the long disclaimers the call was disconnected,the consultant never contacted me back to advise we were not done and to my surprise this week I am debited an amount of R5800 - I was advised that the amount would be reversed however I am now told the funds are losr and I must go into the branch -I have made numerous calls and sent my bank statement only to be told i must visit a branch which i cannot do due to my working times

I am obviously making arrangements because i cannot afford the amount debited -And even at the moment i have a case open with the ombuds regarding this very loan,I honestly do not know what to do anymore