Dissapointed in Capitec bank

I wrote to capitec bank and was promised a solid feedback till today nothing has happened my account is still blocked when i went to the bank yesterday i was told to come with a proof of payment of the person that sent me money that caused the blocking of my account,funny part about all this is that this clever bank (Capitec) fisrt blocked that account i am told to get proof of payment from so that the holder can't access it,which means very well that they want to **** me of my money how on earth can they request something this impossible for my account to be opened????Come on capitec be reasonable this is not a joke,i received my kid's maintenance money in there now it's stuck i can't access it please if you no longer need me as your client please give mr my money and close that account of yours my name is Malebo Mokgabodi account number is *** and the reference number i got from the bank yesterday is ***