Dissapointed in Capitec

Good morning Capitec. I have been battling with my App and capitec could not assist me. I was helped on Saturday and Sunday, but still no App. There is something wrong with the App but Capitec can't help me. They suggested i do internet banking and i am also struggling with that. How is it possible that no one in Capitec can find the problem why the sms can't come through as i had to download a new app. the regional manager at parow centre and the lady who asisted me was excellent, good servcie, but somehow there is a problem why the app can't work. I am moving my account from capitec today cos i have bills to pay and i can't without my app. this is bad for me.