Dissapointed in capitec

Very dissapointed in Capitec. Been struggling with the banking app on my phone and also on my laptop. Couldn't do EFTs ....eventually after a day i could do it from my phone. But still can send proof of payments. This companies want proof of payments and i cant send them as a result that it keep saying that its not working and sorry for the inconvenience. So i wonder....will it be convenient if they dont charge us for eft fees....cos its inconvenient to pay that much for efts but we dont get the full results. Just wondering because sorry isn't gonna fix my problem. Capitec live is a struggle as it is already, don't make it more inconvenient for others.