Dissapointed in capitec

So yesterday at about 13:30,I drive into a filling station,request R200 worth of petrol,when its time to pay I take out my capitec card try to pay,only for the card to refuse to pay saying Insufficient funds,while I fully knew I have funds in my account.I take my card go to the nearest atm machines of other banks try to withdraw but still it says insufficiant funds,luckly the filling station is near a capitec branch,I quickly run to the branch to ask what is wrong with my card as I know for a fact a have funds,and all I could be told that their systems is down and they cant help me,meanwhile my car is being held hostage at the filling station as I cant make payment for the petrol that was poured in my car,I was left stranded at the filling station for over two hours,as my card could not give me my money,and at the branch they could not assist me as well,asva result had to pick up my kid late from day care and paid penalty fees.dissapointed in capitec,I must say after years of being with the bank this was it for me,im leaving the bank,it has cost me money,time and embarassment.it is unacceptable that I keep my money in a bank that can leave you stranded like you dont have money.