1 reviews | Active since Oct 2020
Dissapointed in Capitec.
I reported a **** by Capitec Bank. I paid in money to an capitec acc holder. We were part of a stokvel. The person disappeared with my money which was R55 000. I called capitec to report it and they froze the account of the person who received my money. Capitec forencics told me to open a case in order for them to reverse my money, which I did. Yesterday they told me they can't help me if I don't have a court order for them to reverse my money. I feel that I have enough evidence to proof that the 55k in the frozen acc is mine. They don't want to reverse my money if they don't have the court order. A court order costs me 20k cause I don't have a lawyer.
I really feel like they messing around with me. I have enough proof that the money belongs to me. Why can't they just reverse my money?
They also told me, if I don't have the court order, they will release the money into the person's bank acc in 14days.
Meaning, the person will just do the same to others and run away with peoples money.
You really dissapointed me capitec. I'm already in a position where I lost all my money, can't afford to see a lawyer. Where will I get the 20k?
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec bank gave me 14days notice for me to get the court order which is impossible because I don't have the money for lawyers.
This is my money and I have all the proof that you need. I also have a case number from SAPS.
If we can't come into agreement as soon as possible, alot of financial implications are involved for myself. If all fail, I will also contact the Ombudsman for banking service and the Consumer Protector if needed. I see this matter in a very serious light and want to resolve it as quickly as possible.
I expect feedback from you within 2 working days. I already lost 7days with ABSOLUTE NO RESPONSE FROM CAPITEC.
Capitec bank gave me 14days notice for me to get the court order which is impossible because I don't have the money for lawyers.
This is my money and I have all the proof that you need. I also have a case number from SAPS.
If we can't come into agreement as soon as possible, alot of financial implications are involved for myself. If all fail, I will also contact the Ombudsman for banking service and the Consumer Protector if needed. I see this matter in a very serious light and want to resolve it as quickly as possible.
I expect feedback from you within 2 working days. I already lost 7days with ABSOLUTE NO RESPONSE FROM CAPITEC.