Dissapointed, dissapointed, dissapointed

I was so dissapointed in Capitec as always. I have banked with them for more than 10 years but everytime I need a my bank I am dissapointed. You can see every payment I make every month and see I am.worthy of paying but when I need help they cant assist without charging me ridiculous ratea and short terms. I thought they are the bank who will look after their people but that is the last thing they are doing. I app**** for a home loan and they could not even assist me with that. I needed a bank when I needed a car and this was the last bank who assisted. I think I am going to leave capitec. Your salary cant even reach your account and then Captec's debit order is deducted. I am very dissapointed for staying with a bank for so long and this is the service I get.