DISSAPOINTED CUSTOMER

On the 3-july-2020 I performed an EFT using my Capitec App like usually we know that EFT reflect in business days I expected my son to receive his money but to my surprise he never got it,it didn't reflect on his side...I then went to Capitec bank located in Sandton they told me it will reflect after 4 days then four days passed,I went to the bank again they told me that It will reflect after 14 days but still nothing happened...What happen to the bank that I have been using for 10 years but now they are dissapointing me because the R1810.00 Haven't yet reflected at FnB....Am too furious because everytime I go to the branch they keep on telling me same thing over and over again today it's the 11/08/2020 still nothing is happening.....