Dissapointed by Capitec

<p>I mistakenly transferred money to the wrong account on the 23rd of this month.I noticed immediately and I called the call centre asking them if they can reverse the money...what they told is that I can't get my money back up until they get permission from the person I transferred money to..The sad and most frustrating part is that the number is not working.They opened a case and gave me a ref number and adv me to go to the branch,off which I did on the same day.I went to the Johannesburg Park station branch ,the guy who assisted me told me that they will freeze the money and that the account is no longer active and they can't do anything. How is that possible hence the money is mine n I can't get it back.If they can't get hold of that client it means I'm nt getting my money back?????they said I should wait for 7 working days bt they not sure.I went to Dube branch n spike to the manager still she tells me what I do not want to hear...me nt getting my money back..n saying to me we should wait for that 7 working days thy said they will c wat they can do.This is unacceptable from you guys treating your customers like this.Can anybody in the higher position do something about this cz this is so wrong. I want my money back.If this is what Capitec does to its clients then you will lose clients.</p>