Dissapointed beyond measure

On the 12th of December I received a suspicious message about me approving an App Pay 10000.00 limit, I quickly went to my Capitec app to see what was happening, unfortunately I couldn't get in my app. I quickly contacted Capitec via Wats Up and they were too slow for me, I called custom.er Service and the guy that helped me was Nkosi and He suggested we suspend the app and block the card and I asked is everything okay and He said yes.

Later that day I went to the Branch and they logged in my Account and only to find out all the money was gone (about R10200.00).

The consultant called the ***** department and they asked me few questions and I answered, my phone was with me the whole day and my card in my purse. I was advised to open a case and write and Affidavit which I did and submitted to the branch.

When all these transactions were happening in my account no sms notifications recieved and even now I'm not receiving any sms notifications and I've been to the branch, no one can assist with this.

This morning I received a message that Capitec can't pay my money back, how so, because I also need how it happened.

How do we need to trust Capitec with our funds.

I'm so dissapointed , no one even had an Audacity to call me and explain .

Below message received Capitec: Update on your ***** case. Unfortunately, we have not been able to get your money back. We realise this is not the outcome you wanted, and we are sorry for your loss. Chat to us on WhatsApp *** for more info. ***** case ***5