dissapointed

Got notice from capitec to update details before a certain time before the accounts is put on hold,I took time out in my lunch time to sort this and made my way to the nearest capitec which is Ottery 17.2.16 at 2:12 with proof of residents and the I.D as requested only to find out that the proof of residents which is a hospital bill from grooteschuur is not accepted,I made my way to the wynberg branch where not just me but another customer experiencing the same problem with acception to proof of residence,Wynberg eventually assisted me after I had made noise and on top of it had to drive all the way from ottery to wynberg to be able to be helped which is unexcepted.The bank is too quick to deduct money but who do I claim my petrol money for driving from one branch to another?I recommend capitec to whoever conciders opening an account. But the service I received today make me no longer want to promote you