Dissapointed

Capitec please call me with regards to reference number:***. I spoke to a lady Balisa. She did not do me wrong, she just followed protocol. I have a problem with that protocol. I feel that if i trust you to keep my money safe, you should do that. I'm disappointed that I have to beg my bank to protect me from vultures who are debiting my account and you can't stop it. Please get a signed agreement with the company and see where did i sign for the debit, and stop it, that's all. Other banks does it, why can't you?