dissapointed

I sent a WhatsApp to the capitec number where I was querying the cash send I made on the 15th April 2022 where capitec claimed it was redeemed at total garage in mamelodi and when I sent it it was supposed to be redeemed in cape town. An investigation was made under reference ***6 and an my claim was rejected as it shows that the funds were dispensed of which it was not done by myself nor my daughter. I'm really disappointed in Capitec as I do not know how to trust them ever again as a result I've decided to close my account as I normally use cash send at times I send a lot of money so if they are failing to compensate me my R200 what if something happens in future.

I've lost trust in capitec