Dissapointed

I am very disappointed in capitecs service I have never had a problem with them but this time they got me on my weakest point. I withdrew the money from a nedbank ATM on Tuesday Last week I did not receive the funds but I got a notification on my phone saying that the money is out it was R3800.00. The nedbank screen showed that my transaction could not be completed I went to capitec branch and they logged the querry until today they had been telling me they still investigating imagine I wanted to use the funds that day I had to borrow petty cash to atleast pay some of the things I was planning to do that day I'm out of plans now and nobody is willing to assist me they telling me to wait how am I supposed to wait while I did not received the funds And did not do what I was supposed to do with the money.