MD
Mbali D

1 reviews | Active since Jan 2022

10 Jan 2022, 20:43

Dissapointed

CAPITEC BANK..WHAT HAS TO GICR FOR YOU GUYS TO CLEAR AND CLOSE MY CREDIT ACCOUNT..

I PAID OFF MY CREDIT CARD DEBT IN NOVEMBER..GOT A PAID OFF LETER FROM JDT FINANCES BUT STILL THE WOULD BE FEES ACCUMULATING EBEN WHEN THE ACCOUNT WAS PAID OFF.. JDT REQUEST FOR YOU YITS TO CLOSE OFF THE ACCOUNT BUT TILL THIS DAY ITS STILL OPENED...I SPOKE TO YOUR CSS ENQUIRIES IN DECEMBER WHICH IS THE KOST USELESS DEPARTMENT..THEN TOLD MRME THAT THE REQUESTING FOR MY ACCOUNT TO BE CLEARED THEN CKOSED THE TICKET WITHOUT RESOLVING THE ISSUE...PLEASE THIS IS AFFECTING MY CREDIT RECORD..I NO LONGER OWE YOU GUYS PLEASE CLSE THIS AND UPDATE IR CLEAR MY NAME

0
Replies (2)
Capitec Bank
Capitec Bank's reply10 Jan 2022, 20:58
Official
Good day Mbali 

 Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
Capitec Bank
Capitec Bank's reply25 Feb 2022, 07:51
Official
Hi Mbali 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank