Dissapointed

I am very dissapointed with capitec bank, I crying as I write this, yesterday I did a transfer of R1000 using the incorrect cell number it was the incorrect last digit, I realise that immediately ran to the bank, they phoned the lady and she said she is in a meeting, then at the branch they gave me a reference number, when I phone to do a follow-up the agent that I spoke to said if this person does not give them permission to recall the money they can't do anything, *crying* we all make mistakes this is not fair on me as a client, which mean I will forfeit the R1000 this person is not answering our calls