Dissapointed

Good morning Capitec

And this is my 3rd complaint this month regarding same issue since December 2017. I really do not know what more to do every time you you tell me everything is rectified and then minute I have funds on my account you debit my account, what happened to the arrangement that we did early January for the debit order of the 26th

I will not further explain my story all I want is the money that you have debited in my account this morning and last week, can a senior manager contact me and resolve this issue for the last time or ill be moving my account to another bank like seriously this annoying that a simple arrangement of one month cannot be followed

Yesterday I got two calls from JHB collections department and I advised the agent the is an arrangement made she then promised to check the account and come back to me I then got another call from another agent t and I explained the same thing and the agent confirmed I see the is an arrangement for a debit order. Sorry for the call and he dropped.

Number 1 you are not giving client a ticket or log number to quote to an agent to go back and I think you guys are not leaving notes in clients account or your collection agents are not reading the notes. It’s impossible that client will escalate same query thrice a month. Can a manager contact me ********** 650 and please have my record in hand with the all information and the escalations I have made.

And the last agent that contacted me last week confirmed that the payment that will be debited is the arrangement debit order of January and then as from February everything will go back to normal. And again for the second time my payment was reversed.

Ever since I made this arrangement I can’t even keep funds on my account. Like this is annoying and time consuming that we should be going on same issue every time like seriously guys

Amount of R991.50 (26/01/2018) Amount of R865.78 Amount of 327.58 Amount of 3409.08 Amount of 352.58