1 reviews | Active since Sept 2016
Dissapointed
<p>On the 6th of September my husbands bank card was ****** at a FNB atm in Vanderbijlpark the culprates saw the pin number and in about 10 minutes time they withdraw an amount of R3000 and again R1100 I emmediately stopped the card. I contacted the despute department to see if Capitec could refund us the money they send us a sms stating it would take 11 working days to do an investigation 2 days later they informed us that there are nothing that they can do and that we will loose the money. I feel it was not our fault that this happened and all of the other banks has insurance on cases like these to help their customers.</p>
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Mrs de Wet
With reference to your complaint. Kindly note that I tried calling you and was referred to your husband. I sincerely apologise for any inconvenience caused by the matter and for the further frustration caused due our feedback. Please refer to the response I sent you via email correspondence.
Kind regards
Candice Dawson
Good day Mrs de Wet
With reference to your complaint. Kindly note that I tried calling you and was referred to your husband. I sincerely apologise for any inconvenience caused by the matter and for the further frustration caused due our feedback. Please refer to the response I sent you via email correspondence.
Kind regards
Candice Dawson