Disregard of clients requests

am writing to formally lodge a serious complaint against Capitec Bank regarding the ******** restriction of my account for the past three months, without valid justification. Despite my repeated attempts to resolve this matter through your customer service channels, my account remains blocked due to so-called “*****ulent claims” which I have absolutely no connection to. I have not been provided with any clear explanation, supporting evidence, or reasonable timelines for resolution. This prolonged restriction has caused me severe financial distress, reputational harm, and inconvenience in meeting my daily obligations. The fact that Capitec has failed to resolve this matter in over three months is nothing short of unacceptable and raises serious questions about your competence, integrity, and regard for your customers. The financial prejudice, reputational damage, and emotional distress I have suffered due to your unjustifiable actions are substantial and cannot be ignored.