Disputed but no funds received.

I went to dispute a debit order and they disputed it without clearing the funds to my account. I have been going up and down to get them to correct the error with no luck. They told me that the service provider did not allow it to be disputed but they have the dispute agreement on their system. I have gone to different branches and called and emailed but no one is willing to look to my case. I do not understand how can a R 5208 disappear to thin air like that. Hellopeter please help me.