LM
Lindiwe M
1 reviews | Active since Jun 2019
08 Apr 2023, 15:38
Dispute- urgent
What poor service n a useless bank. You are my bank and you can't even assist me. This week I must close my account with you. I called in and asked to be assisted with the dispute, for which I made a payment to Telkom and I paid more. I wanted the payment to be reversed so that I can pay them the correct amount.
I'm providing you with case no ***4 from Telkom regarding the dispute still u can't
Helpful (0)
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Replies (2)
Capitec Bank's replyOfficial
09 Apr 2023, 06:14Good day Lindiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Apr 2023, 06:14
Official
Good day Lindiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LM
Lindiwe M's updateReviewer Update
11 Apr 2023, 07:55How can my own bank not be able to assist me with the dispute, while other banks can? I have Telkom reference no ***4 and ***2 and proof that the money its in my account, in credit. What poor service your consultant are lazy and not even remorseful. I paid more by mistake and that money I need it it's urgent, for my child's fees. You must put yourself in my shoes and help ur customers not chase them away
LM
Lindiwe M's update11 Apr 2023, 07:55
Reviewer Update
How can my own bank not be able to assist me with the dispute, while other banks can? I have Telkom reference no ***4 and ***2 and proof that the money its in my account, in credit. What poor service your consultant are lazy and not even remorseful. I paid more by mistake and that money I need it it's urgent, for my child's fees. You must put yourself in my shoes and help ur customers not chase them away