Dispute of unauthorised ONLINE PURCHASES WITH MY CARD.

On the morning of the 24 th December, I was ****med by an unkown source who bought DIGITAL SUBSCRIPTION and STEAM. I then immediately reported the ***** to the bank and i was advised to block the card and get a replacement card which i did on the same day. I was then reassured that my case would be investigated and I would have to wait for 5 to 7 working days to get feedback and on the 30th Dec 2024 I received a message that i would have to wait for the pending transaction to be cleared, so its still reflecting as pending on my side BUT MY MONEY IS TAKEN FROM MY ACCOUNT and I called THE ***** DEPARTMENT to get clarity to my surprised i discovered that the case was closed and I had to log it lock again.

I am highly dissatisfied with the poor service and need to have my money back in my account wondering why the investigators are failing to retrive the money that is pending(Meaning that it is sitll not with the receipient.

Ms K Malefane