Dispute not done proper

The service at this bank never cease to amaze me, I've been a loyal customer to this bank for more than 10 years and every time I visit their branches I always come back dossapointed, I don't know if they using different training for each branch or what, cause they always say different things when it comes to their products. 24 December 2019 went in ulundi branch to dispute a debit order, the lady assisting me told me I won't get the money immediately and that they'll charge me R 150 for the reversal, today 20 January 2020 I go in at maponya mall to enquire why I havent received the monies back in my account, lufuno the consultant tells me a different story altogether, he tells me that unfortunately cause the reversal was done after 40 days I won't get the money and that I was charged R 80 for that, I'm so annoyed cause If I knew this on the 24 of December I wasn't gonna dispute I was gonna go straight to the company and request for a refund.